top of page

CUSTOMER SERVICE
OPERATIVE

We are seeking a professional and reliable self-employed Customer Service Operative to provide high-quality customer support for a growing UK business. The role involves handling customer enquiries, managing communications across multiple channels, and ensuring a positive customer experience from initial contact through to post-installation support.

LOCATION

UK National

EMPLOYMENT TYPE

Self Employed

Key Responsibilities

  • Handle incoming customer enquiries via phone, email, and online channels

  • Provide accurate information regarding products, services, lead times, and processes

  • Manage customer queries, updates, and aftersales support in a timely and professional manner

  • Log and track customer interactions using CRM or internal systems

  • Liaise with internal teams (sales, operations, installation) to resolve customer issues

  • Proactively follow up with customers to ensure satisfaction

  • Manage complaints calmly and professionally, working towards effective resolutions

  • Maintain accurate customer records and documentation

  • Represent the company positively and professionally at all times

Skills & Experience Required

  • Proven experience in a customer service, customer support, or client-facing role

  • Excellent verbal and written communication skills

  • Strong organisational and time-management skills

  • Confident telephone manner and professional email writing skills

  • Ability to handle customer concerns with empathy and professionalism

  • Problem-solving mindset with attention to detail

  • Ability to work independently and manage workload effectively

What We Offer

  • Ongoing subcontractor work (subject to performance and demand)

  • Competitive hourly or day-rate pay

  • Flexible working arrangements

  • Clear processes, training, and ongoing support

  • Opportunity for a long-term subcontractor relationship with a UK business

Essential Requirements

  • Self-employed status with valid UTR number

  • Right to work in the UK

  • Reliable internet connection and suitable home working environment

  • Access to a computer and phone suitable for customer communications

  • Understanding of UK consumer service standards

  • Ability to maintain confidentiality and data protection standards (GDPR awareness)

Desirable (but not essential)

  • Experience using CRM or customer management systems

  • Background in construction, home improvement, or trade-based services

  • Experience in aftersales or complaint handling

  • Familiarity with scheduling or operations support

  • Customer service qualifications or training

bottom of page